The problem of projects poor quality in the construction industry is a global phenomenon and the South Africa construction industry is no exception. Despite the legislated policies assuring quality products from construction firms by the Construction Industry Development Board and other associated quality control bodies to prevent this global construction industry problem, this problem is still very much present.
The fundamental objective that most companies and professionals in construction whether in public or private sector is to successfully complete the project on schedule, within planned budget, in the safest manner and with the highest quality. Construction projects are frequently influenced by either success factors that help project parties reach their goal as planned- such as attainment of the minimum level of quality required, or poor quality problems that stifle or postpone project completion.
There are specific factors which aid successful completion of projects without any effect on the cost, particularly those which affect project quality success more than others. The concept of success in a construction project can, according to some researchers be evaluated only when the evaluation dimensions are adequately defined. Traditionally, in any project the evaluation dimensions correspond to the traditional constraints of time, cost, and quality parameters.
Some define project success as results better than expected or normally observed in terms of cost, schedule, quality, safety, and participant satisfaction. Therefore, when the results obtained during and after completion of construction projects result in significant cost discrepancies due to poor quality for example, then the project is deemed not successful.This necessitates the studies of critical success factors for the reduction of construction projects poor quality in order to achieve results better than expected.
Quality is one of the most important competitive strategic tools which many organizations and national states have used as a key to develop products and services in supporting continuing success. Quality management systems in all industries, are designed to set a clear view for organization to follow, enabling understanding and involvement of employees proceeding towards common goal.
In the cycle of never ending improvement which is required in the construction industry as client demand value for money spent in line with the construction professionals mandate and training, quality measurement plays an important role in the assessment and assurance of project successes.
The assessment of the critical success for the reduction of the cost of poor quality is considered as a trigger for the improvement of construction project quality, and its associated problems such as rework, disputes, time overruns amongst others. Moreover, no improvement in the associated poor quality issues can be achieved when the CSF to mitigate against the cost of poor quality are not studied to assist in identifying opportunities for improvement.